Ovida's video call app
Ovida’s conversational analytics rely on high-fidelity recordings to capture the subtle moments that matter. Many of these moments are so brief that they can’t be reliably detected in standard video call app recordings. That’s why we built the Ovida video call app on top of the most advanced video conferencing platform available. It’s engineered for exceptional quality and rock-solid stability—no matter where in the world you are.
Which devices are supported?
Our video app is compatible with most devices (computers and mobile phones), popular browsers such as Chrome and Firefox, and major operating systems including Windows, Android, and macOS.
What can affect the quality of a call?
Call quality depends on many factors within a complex system. The following all play a role:
The device, software, and operating system used by each participant
The strength and stability of each participant’s internet connection, including local Wi-Fi or wired network traffic
Regional and global internet performance
Internet requirements for Ovida calls
To get the most out of Ovida’s analytics, you’ll need a strong internet connection with low latency. The easiest way to know if your connection can support Ovida video calls is to look at your recent online experience.
Your connection is likely good enough if:
Streaming services play smoothly in HD on your network
Multiple people can stream video at the same time
Video and audio quality on other video call platforms is consistently clear
Your connection may not be sufficient if:
Streaming services only play in SD
You can’t stream more than one video at once
Video or audio often appears pixelated, glitchy, or distorted on other video call apps
Tip: We recommend testing your network before your first call (or anytime you notice call quality issues). Simply google “internet speed test” to do this.
For the best call quality, aim for at least:
Upload and download speeds of 10 Mbps or higher
Latency of less than 250 ms
Video calls may still work below these levels, but you’ll likely notice reduced quality.
Steps you can take to improve call quality
Avoid using old devices whenever possible.
Keep your device’s firmware up to date.
Limit unnecessary activity on your network.
Ensure your device’s resources are not overused.
Close applications and browser tabs you don’t need.
If you’re on Wi-Fi, move closer to your router or place the router in an open space with minimal obstructions (such as doors or walls).
Use Wi-Fi instead of LTE or 4G on mobile whenever possible.
Disconnect from a VPN (Virtual Private Network, common on corporate networks) if you’re connected to one.