Ovida's video call app
Ovida's unique conversational analytics require high-fidelity recordings of conversations. The moments we detect in conversation are often so fleeting that they cannot easily be detected in recordings from the video call apps that you are familiar with. That's why we built the Ovida video call app on top of the most sophisticated video call platform available. It's designed to operate with high quality and unmatched stability worldwide.
What devices are supported?
Our video app supports the vast majority of devices (computer, mobile phone), browsers (like Chrome or Firefox) and operating systems (like Windows, Android or Os X).
What can impact on call quality?
Call quality is an outcome of a number of things, in what is a complex system. All of the following contribute to call quality:
the device, software, operating systems of each participant
the internet connections and internet traffic on the local wifi or wired network of each participant
regional and global internet
Your internet connection
To get the most from Ovida's analytics, it's important that you have a strong internet connection with low latency. The simplest way to check if your internet connection will support Ovida video calls is to check your recent experience.
You should be ok if:
Video streaming services stream in HD on your network
You can have multiple users concurrently streaming video
The video and audio quality on other video call services is outstanding
You may not have a good enough connection if:
video streaming services play in SD
you can't concurrently stream more than 1 screen
you experience pixelated / glitchy video or audio on other video call apps
We recommend testing your network connection before your first call or if you have issues with call quality. To do this, google "internet speed test". Your results will look something like this:
To support good call quality, you have should have as a minimum:
upload and download more than 10 Mbps
latency less than 250 ms
Video calls will still work below these levels, but quality will suffer.
Steps you can take to improve call quality
avoid using old devices where possible
keep your firmware up to date
remove any unneeded activity on your network
ensure your device's resources are not over-utilized
close unneeded applications and browser tabs
if you're using WiFi, move closer to their router or move the router’s location to an open space with minimal obstructions (doors, walls, etc)
use WiFi instead of LTE or 4G on mobile whenever possible
disconnect from a VPN (Virtual Private Network - common on corporate networks) if you are behind one