We measure how often either party interrupts the other during a meeting. These ratios are measured and shown separately in the Metrics tab.
Interruption can also be a positive thing, for example to help refocus or positively challenge a guest. Additionally, this metric can vary a lot cross culturally. However, the more experienced a host is the less they tend to interrupt on average, across many meetings.
Check recommended article from our Science page: Don't interrupt me, written by Dr. Nicky Terblanche - academic, researcher, executive coach and entrepreneur.
Why does interruption rate matter?
High interruption rates can signal dominance, impatience, or lack of listening, which might create a less collaborative atmosphere. On the other hand, some interruptions, if done respectfully, can indicate active engagement and contribute positively to the flow of conversation.
How interruption is measured?
In our analysis, we measure interruptions with a focus on actual conversational disruption. Here's how we break it down:
What qualifies as an interruption: An interruption is counted only when one person starts speaking over the other, and the original speaker stops talking at that moment. This indicates that the interruption was successful in halting the speaker's train of thought. It suggests a disruption in the conversation where the original speaker’s flow was broken.
Exclusions from interruption count: Not every instance of simultaneous speaking is counted as an interruption. If the original speaker continues talking despite being spoken over, it’s not considered an interruption. This situation might occur when someone briefly interjects with a quick remark or agreement, but the original speaker doesn’t stop and carries on with their point. In this case, it’s seen more as a conversational overlap rather than a true interruption.
Exclusion of filler words and encouragers: To ensure accuracy, we also exclude filler words such as "uh," "umm," "aha," "yes" and similar vocalizations.
Cultural influence on interruption
Different cultures have varying norms regarding communication styles, turn-taking, and what is considered polite or respectful in a dialogue. These cultural nuances play a crucial role in how interruptions are perceived and managed.
in high-context cultures (e.g., Japan, China, Middle Eastern countries), communication is often indirect and nuanced, with an emphasis on harmony and avoiding confrontation. Interruptions in these cultures can be seen as disrespectful, as they may disrupt the conversation's subtle flow. People from high-context cultures might view frequent interruptions as a sign of impatience or a lack of respect.
in low-context cultures (e.g., the United States, Germany, Australia), communication is more direct. Interruptions can be perceived as a sign of engagement or enthusiasm rather than rudeness. In these settings, interrupting is often part of a dynamic exchange and can show interest, provided it's done constructively.
When managing interruption rates, it's crucial to consider the culture, context, and personality of the person you're speaking to. Different cultures have varying norms around interruptions, and what may be acceptable in one culture could be seen as impolite in another. Additionally, the context of the conversation - whether it's a casual chat or a formal meeting - can influence how interruptions are perceived. Finally, each individual's personality plays a role; some people are more comfortable with a lively, back-and-forth dialogue, while others prefer a more measured exchange. Being mindful of these factors helps create a respectful and effective communication environment.