What to do if you are not receiving our emails?

Email is central to your identity in most software products. Your email address is your source of identity, the way you log in, and the way we communicate with you. Because email is also a conduit for viruses, phishing and other malicious behaviour, all email providers have built in filters to detect and block potentially malicious content. Those filters can sometimes incorrectly block innocent emails. This happens to our emails to users from time to time.

We are constantly working to ensure that we adhere to the highest standards of email hygiene, and we maintain an exceptionally high sender rating. We track email delivery and proactively alert every user whose provider has blocked our emails.

We can't, however, influence the setup on your email provider's filters, so we may need your help to unblock emails we send to you.

The first step is to add our email addresses to your contacts. This signals to your filters that we are a known entity, and reduces the chance of our emails being blocked. You should add:

If you are using Gmail, look in your spam folder, and if you find an email from us, select it, and mark it as "not spam" or "not phishing". To find the latest info, google "mark as not spam in gmail".

If you are using MS Outlook or Office365, look in your junk folder, and mark the email as "not junk". To find the latest info, google "mark as not junk in outlook".

We adhere to the highest security standards and are already whitelisted by several Fortune 100 companies. To help your IT department whitelist Ovida, contact us at support@ovida.org and request the documentation you can share with them.

Depending on your corporate email settings, you may be able to release emails from quarantine in Windows Defender. To learn how, search for ‘remove email from quarantine in Windows Defender as user’. If this doesn’t resolve the issue, please contact your IT administrator and ask them to whitelist emails from the ovida.org and ovida.io domains.

If you cannot find the email in your spam folder, it's might be blocked at an admin level, and you will need to contact your IT admin and ask them to whitelist the ovida.org and ovida.io domains.