Some workplaces have strict security settings on their local networks that can block videos from playing inside web applications. If you’re unable to view your meeting recordings on Ovida, it’s often due to these restrictions rather than an issue with the platform itself.
Here are a few ways to resolve the problem:
Check with your IT administrator.
Ask them to whitelist Ovida in your organization’s firewall or security software. Alternatively, they may be able to exempt your device from the restrictions so you can access video content smoothly. If your IT team needs more details, you can share this document with them.Try a different network.
If you don’t have immediate IT support, you can log into Ovida from a personal or mobile network. This will bypass your workplace’s security filters and allow the videos to play.Verify your browser settings.
Make sure you’re using an up-to-date browser and that permissions for autoplay and media playback are enabled. Sometimes local browser settings can also block video playback.
If you’ve tried the above and are still experiencing issues, reach out to support@ovida.org, we’re here to help.