Managing your account and credits effectively is essential for maximizing the benefits of our prepaid service. This article provides detailed instructions on monitoring your credit balance, setting up auto top-ups, and understanding how your subscription status affects your account.
Understanding the prepaid Mentor pricing model
Our prepaid Mentor model is designed with simplicity and flexibility in mind, allowing you to control your costs based on your actual usage. This approach ensures two things.
Low entry cost: Start using our services with minimal upfront investment.
Pay as you go: Your costs are directly tied to your engagement level with our products. The more you use, the more you pay, allowing you to scale your expenses with your needs.
Understanding the credit system
Every account has a flat monthly subscription cost, which is charged to your card at the beginning of the subscription period.
Credits are the currency within our system, enabling you to book meetings and utilize AI analysis for your engagements.
How credits work:
Credit acquisition: You can acquire credits through purchases, with each credit equating to one hour of AI analysis.
Usage of credits: When you book a session and submit it for AI analysis, credits are deducted from your account based on the duration of the recorded meeting. (example: if your meeting was 32 minutes long, we will deduct 0.32 credits from your account)
Free trial and initial credits
To ensure that our new users can experience the full benefits of our services without any upfront commitment, we offer a 30-day free trial that includes additional incentives.
Trial benefits:
30-day free trial: Try any of our services for free for the first 30 days.
Complimentary credits: Receive 2 free credits (2 hours of analysis) at the start of your trial. Use these to explore our comprehensive features and capabilities without any cost.
Managing your credits
Our prepaid system is designed to be user-friendly, allowing easy monitoring and management of your credits, which are crucial for accessing our services. Regularly check your credit balance through your account dashboard to keep track of your usage and avoid service interruptions.
Setting up auto top-up
To ensure continuous service, you can set up an auto top-up feature that automatically replenishes your credits when they fall below a specified threshold.
How to set up auto top-up:
Top-up amount: Decide the number of credits you want the system to automatically add to your account.
Top-up trigger: Set the credit balance threshold that will trigger the auto top-up action.
Handling zero or negative balances
If your credit balance reaches zero, you and your team members will not be able to book or join meetings until credits are added.
Sometimes, your account might display a negative balance if credits are used before the system has processed the deduction. The auto top-up will restore your balance to above the trigger point and adjust for any negative credits.
Subscription and account activity
Your ability to use and manage credits is directly linked to the status of your subscription.
Active vs. Expired subscriptions
Active subscription: Credits can be added and used as normal.
Expired subscription: No new credits can be added or used. Remaining credits are frozen until the subscription is renewed.
Renewing your subscription or changing plans
To continue using your remaining credits or to reactivate auto top-up, you must either renew your current plan or switch to a new plan.
Effective management of your credits and understanding your subscription status are key to ensuring uninterrupted access to our services. By following the guidelines outlined above, you can maintain control over your account and avoid common issues related to credit management.