Understanding how to access and interpret credit logs, manage notifications, and troubleshoot common issues is crucial for maintaining the effectiveness of your prepaid account. This article provides guidance on each of these areas to help you manage your account smoothly and efficiently.
Credit logs and notifications
Keeping track of your credit usage and receiving timely updates about your account are key components of managing your prepaid plan.
Credit logs
Credit logs offer detailed records of all credit activities, helping you monitor and manage how credits are used within your account.
What you can find in credit logs:
Details of each session booked using credits.
Records of credits deducted and added to your account.
Information on which team member used credits and when.
Top up notifications
Notifications alert you to important activities and potential issues with your account, such as low credits or problems with automatic top-ups.
Types of notifications:
Email alerts: Receive updates about critical actions needed, such as replenishing your credit balance.
In-app notifications: Instant alerts within the platform that inform you of real-time changes or actions required.
Troubleshooting common issues
Understanding how to resolve typical problems with your prepaid plan ensures you can maintain uninterrupted service.
Common problems and solutions:
Failed top-ups:
Symptoms: Your credit balance does not increase despite having set up auto top-up.
Solution: Verify your payment information, ensure funds are sufficient, and use the 'retry top-up' function in your account settings.
Credit deductions not reflecting:
Symptoms: Credits appear not to be deducted immediately after services are used.
Solution: Allow time for the system to process sessions; ensure to have proper top up amount and trigger to avoid unexpected interruption.
Notifications not received:
Symptoms: Missing important alerts about account status changes or credit levels.
Solution: Check your notification settings in the account dashboard and update your contact information if necessary.