We record conversations using a proprietary method that helps us achieve maximal accuracy in audio and video recordings. We can't achieve these standards in tools like Zoom and Teams, which is why you'll be using Ovida's bespoke video rooms.

For the foreseeable future, we do not analyse uploaded recordings, and instead work only with video recorded on our own platform, for two reasons:

First, privacy and GDPR compliance concerns. We do not believe that software platforms can reliably comply with GDPR for uploaded videos. GDPR demands that people whose data is being processed give fully informed consent and have the right to have that data deleted. On the consent issue, if video of a coaching conversation is uploaded to an online platform like Otter.ai by a coach, the platform has no reliable method of establishing if the client's informed consent has been obtained if a video is uploaded to the site. On the right to delete data issue, software platforms have no reliable mechanism to connect an actual human to a client in an uploaded video, so they cannot comply with GDPR for uploaded videos. Ovida manages GDPR compliance for users by ensuring that both parties are users of Ovida, accept the data processing agreement, and can easily manage and delete their personal data. This is made possible by all videos being recorded and managed exclusively on our site. We are concerned by the implications for the coaching industry of a data breach at a business like Otter.ai, given the sensitivity of the content of those sessions, and the fact that most clients have probably not given fully informed consent.

Second, data quality and analytics. The analytics we do require hyper-accurate transcripts, and these can only be generated off of the specifically high quality recordings we generate on Ovida video rooms. The quality of the video recordings generated by generic commercial video platforms like Zoom and Teams is inadequate for the advanced analytics we do.

We do realise that this presents a barrier to uptake, but are confident that the benefits of having GDPR issues managed for you, and the benefits of hyper-accurate transcripts and advanced analytics, is worth it! We'd love for you to trial a session on Ovida!

Our subscription plans have a free 30-day trial - we'd encourage you to give it a go! Read more about it here.

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