Why Skills?
Any time someone levels up their capability, they follow largely the same process. Whether it's a musician learning a new piece, a doctor mastering a surgical technique, or a golfer adding distance to their shots, they all go through similar steps:
Developing an objective view of their current capability
Acquiring new theoretical knowledge
Putting that knowledge into practice through repetition, often with impactful feedback from a skilled coach or mentor
Mastering communication skills should be no different. But historically, we’ve been held back by a lack of the tools needed to:
Capture objective data about how we communicate
Connect with meaningful, structured feedback
Practice deliberately and track our improvement
That’s where Ovida comes in. Our unique meeting recording and review process already allows users to gain objective insights and expert feedback on their communication.
But until now, there was no easy way to track that progress over time. The Skills feature finally fills that gap.
The principle behind Skills
Skills follow a simple format. Each skill you’re working on is treated as its own track - meaning you might be actively developing several skills at the same time, each with its own dedicated space for learning and improvement.
Here’s what a Skill includes:
A clear objective: what you’re trying to improve
Capabilities to get your meetings analyzed with a focus on just that one skill
An AI agent that can role-play with you, allowing unlimited practice opportunities
Space for the trainer and trainee to engage on the trainee's progress over time
A dedicated discussion thread for ongoing support and check-ins
This is distinct from the meeting review process, in which a trainer gives detailed feedback to the trainee across several skill areas in a single meeting.
How Ovida’s AI Skills mentor works
Ovida scores conversations against your standards, as well as ours. When we set things up, we create an AI Skills Mentor for your team that:
Imports your existing markers. Any rubrics, scorecards, or behavioural cues you already use go straight into the model.
Evaluates every call. Each conversation is measured on the exact behaviours you care about.
Coaches each person, tracking progress. The Mentor watches performance over time and adapts its feedback as your people improve.
No formal framework? Not a blocker. We can build a working model for any team by combining our communication-skills benchmarks with insights from your subject-matter experts. If you do have objective performance data (customer NPS, first-time-fix rates, revenue, etc.) our data-analytics team can map specific behaviours to those outcomes, giving the Mentor an even sharper understanding of what “great” looks like in your environment.Where it’s working
Coach-training schools: Automating feedback and accelerating mastery for thousands of students.
AWS: Embedding coaching-style communication across an enterprise sales team.
Mayo Clinic: Helping physicians refine Motivational Interviewing to improve patient outcomes.
India’s largest brokerage: Analysing millions of calls to identify high-NPS behaviours and scale them across ten languages.
It's worth noting that our analytics is all premised on access to audio or video recordings of communications (that's what we analyse). Some of our users upload recording of live customer calls via our API, others use our custom video rooms for training, role-plays, or as their standard video call tech for their teams.
The My Skills page
The My Skills page is your personal hub for practice. It’s divided into three sections: Active, Available and Completed skills. Read more here.