For every meeting, there is an option to separately download:
a high-accuracy transcript
original meeting audio
original meeting video
Meeting modes determine who can download them. Here is how they work any why:
Review mode
The meeting is downloadable exclusively from the meeting host due to privacy reasons, as the host obtains client approval before recording the meeting. In this mode, clients do not have visibility into moments, comments, or discussions between the coach and mentor.
Train mode
The meeting is downloadable from everyone. This mode is typically used during training sessions, where the client is often a coaching trainee. However, it's important to note that in this mode, clients have access to the entire meeting data, including comments exchanged between the coach and mentor. This may not be suitable if the clients are actual clients seeking confidentiality.
Coach mode
Same as Review Mode, the meeting recording is restricted to the meeting host only. Compared to Review mode, in this mode only the host and the client can see the entire meeting data, there is no option to add an observer.
At the same time, if you are a client or an observer and the meeting is left in Review mode, you can always ask the host to download it and share with you.
Here is an article that explains how to download these files: Downloading transcripts, audio and video files.